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Netflix: Q2 2007 Update
In August of '05, I first wrote about the challenge Netflix faces to retain subscribers. With its 2Q 2005 average monthly churn at 4.7 percent, Netflix needed to replace more than HALF of its subscribers every year. Now two years...
Fidelity Mag Redesign: An Update
I just received the new, redesigned Fidelity magazine (dated May 2007). In an earlier article (Fidelity Magazine: Could Be Great), I noted four areas in which the magazine could be improved: Customer focus. I suggested that putting customer-focused content (not...

Brand Community Media Strategy
Terrella Media Corporate
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